Agenda

Day One | Tuesday 23rd June 2009

DAY ONE | DAY TWO

8:30 Registration and coffee

8:50 Speed networking session
Get to know your peers right from the start in this relaxed and informal speed networking session. Bring your business cards!

9:05 Opening remarks from the Chair
Peter Chapman, Director of Forensic Technology Solutions, PricewaterhouseCoopers

9:10 GOVERNMENT KEYNOTE ADDRESS
Neil Jensen, Chief Executive Officer, The Australian Transaction Reports & Analysis Centre (AUSTRAC)

Understanding the threat

9:50 Examining recent trends in online fraud and e-crime

• Discussing the latest developments in online fraud and e-crime
• Describing the potential future environment of online fraud and e-crime
• Examining the domestic capacity to respond to such crimes

Graham Ingram, General Manager, AusCERT

10:30 Morning refreshments

10:50 CASE STUDY: Dealing with a scam

• Examining recent cases of online scams
• What was the scam?
• How was it recognised?
• How did the organisation respond?
• What has been the outcome?

Peter Kell, Deputy Chair, ACCC

11.30 Preparing the client - Measures you can take to keep clients 'in the know'

• Ensuring that your clients are aware of how to recognise fraudulent communications what do you need to educate them about?
• Building a security relationship with your client
• Studying examples of low-cost ways and efficient ways to educate your client on:
  - The latest online fraud and e-crime threats
  - How to report and react to an attack

Sabeena Oberoi, Assistant Secretary, Department of Broadband, Communications and the Digital Econom

12.10 Lunch and networking break

1.10 PANEL DISCUSSION: Profiling the fraudster - Enter the cybercrime underground

• Who are the perpetrators to your organisation and operations?
• Examining the common motives and schemes of a internal and external online fraudsters
• Examining the world of online fraudsters and e-criminals:
  > How do they work?
  > How do they communicate?

Panel participants:
Leanne Vale, Senior Manager Financial Crimes, Abacus Australian Mutuals
Peter Sykora, National Coordinator, High Tech Crime Operations, Australian Federal Police
Murugan Manickam, Country Fraud Risk Manager & Head of Authorisations, Citibank Australia

Detection & prevention - The key to protecting your online reputation

2:10 CASE STUDY: Detection, prevention, & response

• Examining various forms of online fraud & e-crime that your organisation encounters such as identity issues and data breaches
• Analysing prevention and response measures

John Karabin, Regional Vice President, Verizon Business Global Services

2:50 Closing remarks from the Chair

3:10 Networking drinks

Day Two | Wednesday 24th June 2009

DAY ONE | DAY TWO

8:30 Registration and coffee

9:00 Opening remarks from the Chair
John Karabin, Vice President, Verison Business Global Services

9:10 Quantifying the nature and extent of syntactic and semantic online personal fraud attacks

• Understanding online personal fraud risks
• Assessing the nature and extent of syntactic attacks
• Assessing the nature and extent of semantic attacks
• Minimising the risks of personal fraud

Dr. Russell G Smith, Principal Criminologist, Australian Institute of Criminology

Illicit cyber activity in online transacting

9:50 Online security for your clients

• Building customer trust and confidence in online transacting or transferring
• Dispute resolution related to events of online fraud
• Protecting and managing your online reputation

Adrian Lawrence, Partner, Baker & McKenzie

10:30 Morning refreshments

10:50 KEYNOTE SPEAKER: Online fraud and crimes against financial institutions

• Working cooperatively to achieve a higher rate of successful fraudster prosecutions
• Examining developments in the Australian High Tech Centre, including the development of a team specifically aimed to assist financial institutions hit by online fraud

Peter Sykora, National Coordinator, High Tech Crime Operations, Australian Federal Police

Overcoming card-not-present fraud

11:30 Beating card-not-present fraud

• Analysing the trends in card-not-present fraud
• Looking at specific cases of card-not-present fraud what occurred, what was the response, and what was the result?
• Discussing who is liable for the losses in card-not-present fraud
• Examining the options for preventing online fraud occurring in card-not-present transactions

Brian McCormack, Business Development Manager Merchant Services, Retail Decisions

Improving internal measures for risk management

12:10 Lunch and networking break

1:10 Keeping data safe and dealing with a failure

• What data is targeted by e-criminals and how?
• How can organisations reduce the risk of data breaches?
• Improving your business processes for data loss protection
• Assessing risk Interaction with digital document retention and destruction policy issues
• Damage control
  > What happens after disclosure?
  > Examining the potential mandatory disclosure breach notification rules being proposed

David Vaile, Executive Director, Cyberspace Law & Policy Centre

1:50 Defending against the insider threat

• Managing the employee relationship - An overview of the regulatory landscape
• Exploring the measures for safe employee selection:
  > What to look for when performing an employee background check
  > Methods of monitoring employees without overstepping the boundaries of privacy and professionalism
• Understanding the rights of an organisation when investigating an employee suspected of conducting online fraud
• Dealing with issues arising out of concurrent criminal and employment investigations

Joe Catanzariti, Partner, Clayton Utz

2:30 Networking & refreshments break

Responding to an incident

2:50 Practical collection and management of electronic evidence

• Examining the points you need to consider when collecting and managing electronic evidence:
  > Understand the role and impact of electronic evidence on your investigations (corporate/internal, criminal and civil)
  > Identify, collect and analyse available electronic evidence (including servers, computers, mobile phones and websites)
  > Learn to efficiently risk mitigate and avoid costly mistakes!

Peter Chapman, Director of Forensic Technology Solutions, PricewaterhouseCoopers

3:30 PANEL DISCUSSION: The latest tactics for fighting e-crime

• Discussing some of the latest measures being used to fight online fraud and e-crime:
  > Technological advancements
  > Communicative measures
  > Operational changes

Panel participants:
Peter Sykora, National Coordinator, High Tech Crime Operations, Australian Federal Police
Adrian Lawrence, Partner, Baker & McKenzie

4:30 Closing remarks from the Chair and close of Conference