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7th Annual Retail Financial Services Forum 2009IIR Conferences are pleased to announce the return of our highly anticipated 7th annual Retail Financial Services Forum. The past year has been unprecedented, unbelievable. Now it is time for the industry to come together and take a good look at the new face of the retail finance industry. |
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Click here to go to the Retail Financial Services Forum 2009 Website
Reducing costs and generating revenue whilst competing for customer loyalty and leveraging emerging technologies
In the midst of the global financial crisis Australia has faired better than most so far. However, it has become clear that the retail finance market has some serious issues to address.
Consumers have become disconnected from their retail financial service institution, and any organisation that doesn’t take that seriously will struggle in the new landscape that emerges from the rubble of the GFC.
What will be the priorities for retail finance institutions as they re-adjust to the impacts from the credit crunch?
How is the industry reconnecting with its consumers?
What can the industry do to rebuild trust?
The Retail Financial Services Forum represents the ideal opportunity to join leading industry thinkers from all corners of the retail finance value chain; be amongst those at the forefront of shaping the future of the industry in the most challenging market environment seen for many years.
HEAR INVALUABLE INSIGHTS FROM INDUSTRY LEADERS:
- Dr Malcolm Edey, Assistant Governor (Financial System), Reserve Bank of Australia
- Ian Corfield, Chief Executive Retail, Bankwest
- Graham Heunis, Head of Personal Financial Services, HSBC Bank Australia
- Carlo Cataldo, Chief Risk Officer (Consumer), GE Capital
- John Tancevski, CEO, Community First Credit Union
- Russell Jenkins, Chief General Manager Retail & Distribution, Bendigo & Adelaide Bank
- Sam Plowman, Head of Online Banking, ANZ
- Ian Muir, Head of Customer Experience, Westpac
- Ean van Vuuren, Head of Consumer Online, Westpac
- Ian Gilbert, Director Retail Regulatory Policy, Australian Bankers' Association
- Peter Ingemarsson, Senior Analyst - Financial Services, Datamonitor
- Peter Russell, Head of Banking NSW, KPMG
- Dr Michael Neary, Head of Financial Services, Telstra
- David Adams, Manager Customer Insight & Retail Strategy - Strategic Services, HomeStart Finance
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