8th Annual Retail Financial Services 2010

Click here to go to the Retail Financial Services Forum 2010 website

No other event in Australia focuses on the broad spectrum of RFS like IIR's Retail Financial Services Forum 2010!

Now in its 8th year, the Retail Financial Services Forum offers an unrivalled opportunity for the entire retail financial sector to meet, learn, network and plan the future direction of Australia's dynamic banking industry.

Following one of the most challenging financial years in living memory, 2010 looks set to build upon the strength of Australia's resilience to the Global Financial Crisis in comparison to other world markets.

However, it has become clear that the retail finance market has some serious issues to address.

Consumers have become disconnected from their retail financial service institution, and any organisation that doesn’t take that seriously will struggle in the new landscape that emerges from the rubble of the GFC.

What will be the priorities for retail finance institutions as they re-adjust to the impacts from the credit crunch?

How is the industry reconnecting with its consumers?

What can the industry do to rebuild trust?

The Retail Financial Services Forum represents the ideal opportunity to join leading industry thinkers from all corners of the retail finance value chain; be amongst those at the forefront of shaping the future of the industry in the most challenging market environment seen for many years.

Speakers include:

• Don Koch, Chief Executive, ING Direct
• Andrew Murrell, GM Channel Marketing, CBA
• Gail Pearson, Professor, Faculty of Economics and Business, The University of Sydney
• Ian Gilbert, Head of Retail Regulatory Policy, ABA
• Mark Degotardi, Head of Public Affairs, ABACUS
• Andrew Spicer, CEO, Canstar Cannex
• Brett Clark, CEO - Retail Life, Tower Australia
• Craig McMahon, Executive Manager Member Relations, Teachers Credit Union
• Harry Senlitonga, Senior Research Analyst, Datamonitor
• Rocky Scopelliti, General Manager - Banking, Finance and Insurance, Industry Development, Telstra
• Mark Johnson, Chairman, Australian Financial Centre Forum, The Treasury
• Mark Forsyth, Managing Director, Firstfolio
• Senior Representative, Australia Post
• Madeline O'Connor, Director of Cards and Consumer Lending, Citibank
  

Place yourself at the forefront of industry thinking

• Hear the latest thinking on all the issues that are essential for the future of your business
• Learn strategies to help you build your business despite the challenging financial environment
• Get the inside line on the very latest technological developments that will shape the future of your industry
• Gain a unique insight into the thinking of fellow industry participants during our interactive panel sessions
• Network and exchange ideas with your peers, discover new angles to address your most pressing issues

Get the insights that matter from the people that matter, topics to be addressed in depth include:

• Examining the changing competitive landscape
• Social media – its role in changing the landscape of Retail Financial Services
• Building an online banking brand within an established brand
• Harnessing talent outside the organization to drive innovation within
• Creating a better environment for improved productivity and innovation through the introduction of better financial regulation
• Adapting an appropriate approach to consumer protection, risk management and compliance
• Examining innovative new products of note
• Achieving top of wallet status
• Is it possible to align social media with a company’s current marketing/PR strategy?
• Customer service in retail financial services
• Realising the full potential of CRM: enhancing customer loyalty to generate profits
• What new value will the mobile channel create for banks and customers?
• Exploring innovation in online channels and internet banking
• IT solutions that meet customer needs

Plus leading case studies from the finance industry's key companies.

You can register now at the special early-bird discounted rate and secure your place amongst the leading professionals who will drive your business forward!

REGISTER NOW

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