Agenda

Conference Day One: Thursday 29th October 2009

DAY ONE | DAY TWO

8:30 Registration and Coffee

9:00 Opening Remarks from the Chair

International Keynote Opening Address

9:10 Emergency Room Violence: Healthcare's Everyday Threat

This comprehensive session on mitigation and prevention of violence, and staff and patient safety, will offer real, tangible takeaways

• Explanation of how a balanced approach to patient-focused care and personal safety impacts patient satisfaction and work related injuries
• Identifying how workspace design and medical equipment placement promote or reduce the safety of staff, patients and visitors
• Defining policies, procedures and practices aimed at reducing safety risks associated with "At-Risk Patients"
• Understanding how the 5-step P.O.W.E.R. approach to effectively managing change in the work environment conveys ownership and instills staff confidence
• Demonstrating how to recognise, understand, react to and manage the stages of escalating environmental change

Alan Butler, Certified Healthcare Protection Administrators (CHPA) & Director of Operations, Hospital Shared Services (HSS)

9:55 CASE STUDY: Aggression in the Workplace - Queensland Health's Aggressive Behaviour Management

Course and Training Program

• Hazard identification
• Risk assessment
• Identifying 'at risk' work practices
• Risk control strategies
• Occupational violence prevention and management
• ABM training program

Garth Richards, Principal OH&S Consultant Occupational Violence Prevention, Queensland Health

10:40 Morning Tea

11:10 Hospital & Healthcare Security Risk and Convergence

• Security risk assessments and management
  > Asset protection
  > Protecting people property, information and activities
  > The difference between OH&S risks and security risks
  > Update on AS 4485
• Convergence
  > The need for security to merge with Emergency Management, Information Technology security, planning and design
  > Synergies that can be gained through a coordinated approach to security

Keith Wilson, Senior Security & Crime Prevention Adviser, Amtac Professional Services Pty Ltd

12:10 Lunch

1:10 Management of Clinical Aggression (MOCA) - Maintaining Safety and Preserving Dignity

• Understanding the complexities of preventing and managing workplace aggression while maintaining the dignity of consumers
• Improving staff and consumer safety, through staff and consumer involvement in the development of strategy to prevent and manage aggression in the health context
• Implementation of a comprehensive approach to Management of Clinical Aggression (MOCA) within a large public mental health service - policy, training, clinical practice and evaluation
• The challenges and barriers for adaptation and adoption across the acute and sub-acute services of Melbourne Health
• Continuous improvement - proposed developments for MOCA utilising what has been learned from evaluation

Greg Miller, Senior Psychiatric Nurse - Education, Training & Development, NorthWestern Mental Health

1:55 CASE STUDY: Unique Security Challenges Posed by International Disaster Incidents: The Ashmore Reef Asylum-Seekers Boat Explosion and the Bali Explosions

• Dealing with the media
• Challenges in coordinating the multiple organisations involved
• Crowd control: Visitors and relatives
• Working with clients and relatives of multiple nationalities

Kevin Thair, A/Security Manager - Royal Perth Hospital, South Metro Area Health Service

2:40 Afternoon Tea

3:10 Security Management across Multiple Sites

• Managing large and small facilities in diverse communities
• The challenges of and solutions to arranging security for three acute hospital campuses, two residential aged care services and a drug and alcohol facility
• Providing security and safety for a rapidly growing staff of thousands
• Culture and diversity mix: Security challenges when working within largely multicultural communities
• Security strains created by Swine Flu

John Miles, Security Services Manager, Western Health

3:55 Integration of Technologies

Integration and technology issues including:

• Biometrics
• CCTV and monitoring/control rooms
• Duress alarms for isolated and remote areas
• Access control systems
• Alarm systems

Feargal O’Farrell, Integrated Wireless Pty Ltd

4:40 Closing Remarks from the Chair

4:50 IIR welcomes all speakers and delegates to discuss the day's presentations at the informal cocktail reception

Conference Day Two: Friday 30th October 2009

DAY ONE | DAY TWO

8:30 Morning Coffee

9:00 Opening Remarks from the Chair

9:10 Staff Recruitment, Selection, Retention and Separation

• Recruitment challenges faced and possible solutions
• Supporting staff with effective policy, processes and training
• Staff screening - internal threats
• Ageing workforce

Russel Grigg, Senior OH&S Consultant Security - Occupational Health & Safety Unit, Queensland Health

9:55 Basic Training for Healthcare Security Officers: The Need for Consistency in Delivery and Why

• Introduction to the healthcare environment
• Fundamental security skills
• The role of security in a healthcare organisation
• Protective measures
• Healthcare safety and emergency management
• Security and the law

Bruce Irvine, Independent Healthcare Security Advisor & Senior Member, IAHSS

10:40 Morning Tea

11:10 Security Issues and Training Specific to Healthcare Workers Outside the Hospital Environment

• The benefits of networking between ambulance workers and healthcare workers, and using similar training and techniques
• Duress systems and GPS tracking systems
• Remote nursing quarters security
  > Accommodation construct (minimum standard of amenity and security)
• Safety and security of staff (training, security measures, alarms and alarm response, withdrawal and evacuation)
• Operational environment survival skills

Wayne Condon, Director of Government & Public Safety Services, Conwal & Associates

11:55 Security Manager Overview: A Day in the Life of a Manager in Healthcare Setting

• External events - sporting stadium and nightclub built across the road from hospital (how this affects hospital security and traffic management)
• Swine Flu Clinics - impact on services and staffing levels
• Security specialling - staff requirements and interactions into clinical management of patients - working with nursing staff to ensure patient and staff safety
• Keeping up with the demands on service delivery

Scott Bryson, District Protective Services Manager, Gold Coast Health Service District

12:40 Lunch

1:40 CPTEM: The Forgotten Security Imperative

Most are aware of the importance Crime Prevention Through Environmental Design (CPTED) strategies can play in design of new developments. Often what is forgotten is a kindred approach, Crime Prevention Through Environment Management (CPTEM). CPTEM goes beyond security management plans. As well, CPTEM is in a far more kinetic state than CPTED. CPTEM is an important part of Security Risk Management (SRM). CPTEM is valuable both during construction of a new facility and post construction (i.e. operational).

This presentation will provide participants with a greater understanding of this crime prevention strategy:

• How CPTEM can build on CPTED as an ongoing management tool
• How CPTEM can be applied when CPTED was forgotten
• How CPTEM can be used to promote health and safety
• CPTEM application through employee engagement

Leon Harris, Principal Consultant, Harris Crime Prevention Services

2:25 Urban Design and Hospitals: Pursuing Personal and Institutional Security through Responsible Urban Place-Making

The detailed urban design and location of major health institutions are important factors in both the functioning of the facility and the sustainability of the broader community.

This presentation will therefore touch on:

• Crime prevention through urban design
• Creating accessible and supportive environments
• Attracting and looking after staff, customers and visitors
• Enhancing the national and global competitiveness of institutions
• Getting greater consistency between health policy and project development practice
• Meeting community responsibilities by delivering responsible leadership

John Byrne, Urban Consultant & Adjunct Professor in Urban Design, Queensland University of Technology

3:10 Afternoon Tea

3:30 Aged Care Facility Security and Safety

• Security issues unique to an aged care setting
• Aged care security and mental health issues including Dementia
• Dealing with a lack of funding
• Staff training specific to aged care security

Anton Kardash, CEO, Aged Care Queensland Incorporated

4.15 Legal Obligations - Essentials to Keep in Mind

• Emergency situations
• Pandemics

Alison Choy Flannigan, Partner, DLA Phillips Fox
Andrew Forbes, Partner, DLA Phillips Fox

5:00 Remarks from the Chair and End of Conference

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