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What past attendees said

"Excellent subjects and well informed presenters. I appreciated the quality and variety provided including case studies and experiences from other health services" - Calvary Mater Newcastle


"It reinforced practice - methodology. It was very informative" - Medibank Health Solutions


"I enjoyed the networking and discussions from presenters. The topics and presentations were all totally relevant to my work. Very good speakers at a good interest level and depth of information" - Queensland Health


"I enjoyed the depth and breadth of presentations and the professional manner of presenters and speakers" - International SOS


"Excellent venue, very good speakers and networking" - Queensland Health
 
 
2nd Annual Healthcare Complaints Management Conference

2nd Annual Healthcare Complaints Management Conference

IIR's 2nd Annual Healthcare Complaints Management Conference will provide practical and strategic advice for both clinicians and complaints managers from across the nation.

Agenda
Brochure PDF
Sponsorship & Exhibition space

Featuring Key Contributions From:

  • Australian Health Practitioner Regulation Agency
  • Health Services Commissioner, Victoria
  • Health Services Commissioner, ACT Human Rights Commission
  • Aged Care Commissioner
  • Health Quality and Complaints Commission
  • Health and Community Services Complaints Commissioner, South Australia

A Practical Case Study Led Event Featuring:

  • National Registration and Accreditation Scheme
  • Health Complaints, Conciliation and Quality Improvement
  • Complaints – Threat or Opportunity?
  • Aged Care Complaints – How they are handled and the changes ahead
  • Healthcare Complaints appearing in social media
  • Effectively involving patients in the complaints process
  • Lessons and Experiences – How to manage complaints effectively

And much more....

Post-Conference Master Class:
Wednesday 30th November 2011
Responding to Media: How to be a star when the stories get ugly. An Interactive Master Class led by Sue Driscoll, CEO, Health Communications

Click here to view masterclass details...

Endorsed By

   This conference is endorsed by APEC No 090810001 as authorised by Royal College of Nursing, Australia (RCNA) according to approved criteria. Attendance attracts 10.5 RCNA CNE points as part of RCNA’s Life Long
Learning Program (3LP). In addition, by attending the post-conference master class you will earn an additional 3 RCNA CNE points.

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