Agenda

CONFERENCE DAY ONE
Monday 24th Octoberr 2011

Day One | Day Two

8.30 Registration and coffee

9.00 Opening remarks from the chair
Bryan Warren CHPA, CPO-I President-Elect, International Association for Healthcare Security and Safety (IAHSS) and Director, Carolinas HealthCare System Corporate Security

International Keynote Opening Address

9.10 Workplace Violence Prevention    

> What constitutes workplace violence?
> Recent trends in workplace violence
> What healthcare organisations' responsibilities are regarding workplace violence from a best practices and regulatory standpoint
> Various signs and symptoms of precursors to workplace violence issues
> Warning signs that a subject may become physically violent
> Mitigation techniques for preventing and responding to such occurrences

In this session participants will learn categories and types of workplace violence, what many regulatory agencies recommend regarding WPV programs, unique aspects of the healthcare environment, how to educate staff to recognise warning signs of workplace violence, domestic violence issues in the workplace and what preventative measures should be considered.

Bryan Warren CHPA, CPO-I President-Elect, International Association for Healthcare Security & Safety (IAHSS) and Director, Carolinas HealthCare System Corporate Security

9:50 Legal Issues Arising out of Hospital Security Provision

• Important reminders for those working in the ED and Mental Health Units
• Safety of staff
• Where does the legal liability lie
• Considering the media
• Under the legal spotlight - The consequences of failure

Elizabeth Kennedy, Corporate Counsel, Epworth Hospital

10:30 Morning Tea

11:00 CASE STUDY: Expansion and Redevelopment of Hospitals and Health Care Facilities: The Effects and Demands on Security Services

> The importance of early involvement in all planning stages
> Risks of not being included in project planning and the excessive costs incurred when changes are required at a later stage
> The opportunities changes and redevelopment can bring, if used cleverly
> Ideas and useful tips on how to manage major changes and their impact on a security department using Townsville Hospital as an example

Oliver Gouverneur, Manager - Health Security, Townsville Health Service District

11:40 A Supplier and Customer View on Deploying Complex Security Solutions on a Modern IT Infrastructure

• What were the business and IT challenges faced by the hospital before the deployment?
• What prompted the hospital to look for a new solution?
• Why did the hospital choose the solution?
• What can the hospital do now that it couldn’t before?
• What advice would you have for other hospitals looking at moving to something similar?

Donovan Ferguson, CapIT Project Manager, Southern Health
Feargal O'Farrell, Sales and Marketing Director, Integrated Wireless

12:20 Lunch Sponsored by - Integrated Wireless

Focus on Communication

1:20 Violence and Security Arrangements in Victorian Hospitals

• How can police and hospital security can work to build relationships and establish effective communication?
• Ensuring that when a forensic patient is dropped off at the ED or in a mental health unit, the handover goes as smoothly as possible

Sgt Pat Ryle, Melbourne East Police Station, Victoria Police

2:00 Building Relationships and Establishing Effective Communication Between the Ambulance Service and Hospitals: Breaking Down Silos
Andrew Watson, Group Manager – Metropolitan Region, Ambulance Victoria

2:40 Afternoon Tea

3:10 EImproving our Capacity of Caring for People who Demonstrate Behaviours of Concern
Katie Murdoch, Clinical Nurse Specialist in The Emergency and Trauma Centre, The Alfred

3:50 PANEL DISCUSSION: Security Officers, Their Limitations and How to Communicate Clinical Direction When Dealing with Aggressive or Mental Health Patients

> Who is involved in hospital security?
> Understanding each other's role
> Perceived and actual response to events
> How response to events can be streamlined by the utilisation of risk management using the collective knowledge base

Russel Grigg, Senior OHS Consultant - Security, Safety and Wellbeing Unit - Human Resources Services Division, Queensland Health
Ross Judd, Security Manager, St Vincent's Public and Private Hospitals, Darlinghurst
Peter King, Security and Occupational Violence Manager, Royal Brisbane Women’s Hospital
Additional panellists to be advised

4:30 Close of the Day from the Chair

4:40 Speakers and Delegates are Invited to Continue Discussions About the Day's Topics at the Networking Drinks Reception

CONFERENCE DAY TWO
Tuesday 25th October 2011

Day One | Day Two

8:30 Morning coffee

9:00 Opening remarks from the chair
Bruce Irvine, Director, BravoZulu Fire Safety & Security and Regional Chair, International Association for Healthcare Security & Safety (IAHSS)

Disaster & Emergency Preparedness

9:10 Healthcare Emergency Preparedness Incident - the Healthcare Human Responder

There is an unseen issue with our lack of understanding with the way we comprehend human response to emergency preparedness within our healthcare facilities.

This session will cover:

• Why and how we need to better deliver training to the healthcare first responders
• Creating human emergency preparedness vulnerability assessment skills
• Changing the culture of understanding and improving workplace and worker safety emergency preparedness knowledge and skill with high risk/low occurrence hazardous events

Bruce Irvine, Director, BravoZulu Fire Safety and Security and Regional Chair, International Association for Healthcare Security and Safety (IAHSS)

9.50 International Case Study: The Impact of the Recent Christchurch Earthquakes on Security in Disaster Management   
Adam Creed, Security and Emergency Planning Manager, Canterbury District Health Board

10:30 Morning Tea

11:00 CASE STUDY: The Growth and Expansion of Services on the Gold Coast

> Transition of services and staffing levels
> Training and Development of Security Officers
> Service Expectations: What do other departments think you will do for them?
> Keeping it real - Not building silos

Scott Bryson, District Protective Services Manager - Gold Coast Health Services District, Queensland Health

11:40 Healthcare Security Officers and Mental Health First Aid

Learn how the MHFA Program helps to reduce the stigma around mental illness and to increase skills in helping someone with mental health problem or in a mental health crisis.

This presentation will discuss:

• What is the 12 hour MHFA course
• Evaluations of the MHFA Program
• Why it is suitable for Healthcare Security Officers to attend this course
• Real-life case study results of hospitals that have implemented the MHFA program

Betty Kitchener OAM, Director - MHFA Training and Research Program, Oxygen Youth Health Research Centre - Centre for Youth -Mental Health, Faculty of Medicine, Dentistry & Health Sciences, University of Melbourne

12:20 Lunch

Focus on Mental Health

1:30 CASE STUDY: Mental Health, the ED and Hospital Security: Learning Each Other's Language

When a psychiatric emergency patient comes to the ED, three groups try to resolve the issue and keep patients and staff safe: ED staff, Mental Health staff and Hospital Security staff.

The ED staff must try to treat injuries, hospital security works to deescalate the situation in order to keep everyone safe, while mental health looks at what the patient’s behaviour is telling us about their condition.

There are inherent challenges to assessing the situation and, in order to have a safe resolution for everyone involved, these three groups must work to communicate and speak each other’s language.

This session will look at the integrated service at St Vincent’s Hospital Sydney and discuss how the ED, Mental Health and Security staff effectively communicate in a psychiatric emergency situation.

Beaver Hudson, Clinical Coordinator - Psychiatric Emergency Service, Inner City Health – St Vincent’s Hospital Sydney

2:10 CASE STUDY: The Planning and Development of a Purpose Built Mental Health Facility to Service Drug, Alcohol and Mental Health Patients/Consumers On-Site

> Background to the security service recent history
> Internal development of staff and electronic security infrastructure
> Security input into the design of the O’Brien Centre - Successes in negotiating good outcomes for the operational security of the building

Ross Judd, Security Manager, St Vincent's Public and Private Hospitals, Darlinghurst

2:50 Closing Remarks From the Chair and End of Conference

3:00 Afternoon Tea

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