Developing Professional Assertiveness & Confidence

Key Learning Outcomes

• How to identify and manage different types of business behaviour
• Benefit from an in-depth personal assertiveness assessment
• Discover how to enhance self confidence, self esteem, and self belief
• Techniques for maintaining composure and credibility
• Develop critical skills to handle criticism, anger, negativity and confrontation
• How to overcome confidence breakers in the workplace
• Identify the differences between assertiveness, confidence, influence and power
• Develop the skills to make you a more confident, credible and assertive communicator

What Participants Liked & Learnt

"Isabel and John really know their stuff. Its great to know that the facilitators are talking from experience"
Business Systems Coordinator, Rio Tinto

"The practical examples provided by both presenters reinforced the course content"
Business Development Manager, Legal Aid QLD

About the Course

Your ability to communicate your ideas, get your point across, lead your teams or simply maintain professional credibility can mean the difference between success and failure.

Competition is fierce in the business world and if you can have more and better professional tools, know how and when to use them, you will enhance both your career satisfaction and prospects. That is precisely what this interactive course is designed to do.

This course will provide the tools needed to improve performance in areas of: self belief; self-confidence; communicating; business language; listening; questioning; dealing with difficult people; influence; persuasion; professional presence; personal power; and more.

The focus of this course is on practical outcomes rather than academic learning. It also includes self-evaluation, group discussion, practical activities, practice techniques, checklists and action plans designed to facilitate change-oriented learning, for effective and immediate integration and application in your professional life.

Who Should Attend

Any business professional who wishes to enhance their personal profile, improve their assertiveness skills, becoming more confident and effective in their interactions with those they work with at all levels of the organisation.