Effective Office Management

Key Learning Outcomes

• The strategic importance of defining and understanding your crucial role as an office manager
• The key to a robust and effective organisation
• How to effectively manage the dynamics of change
• Take on extra responsibility while staying in control
• Effective negotiation and influencing skills and how to best apply them in your role
• How to get the outcome you desire through effective win/win communication skills
• How to cram 24 hours into a morning – a Masterclass in dynamic time management
• How to manage difficult people, situations and stress in a calm and effective manner
• Foster a productive and efficient office environment

About the Course

In modern working environments, more and more assistants are encouraged to take on office management responsibilities.

Whether it is purely taking over the day to day running of office activities or taking on a team of staff to help. This can be very challenging as not only will your workload increase but you will be required to use skills you have never used before.

It is not uncommon to feel lost and unsupported in the office management role, everyone having high expectations of you and yet offering very little help and guidance.

Who Should Attend

This course is relevant for executive/personal assistants or anyone looking to become an office manager or who regularly takes on office management responsibilities. It’s a useful refresher for those in existing office management positions wanting to enhance their skills and benefit from formal, structured training with real world applications.

Testimonials

"Reinforcing what I’ve already learnt and highlighting new areas/career options"
Executive Assistant, Bristol-Myers Squibb

"Overall the course has been very beneficial. I found it most enjoyable and it will assist me in making my office environment more efficient"
Executive Services Officer, Department of Infrastructure