Professional Assertiveness & Management Skills - for EAs & Office Professionals

Key Learning Outcomes

• Expand your management capabilities and methods
• Help your manager clarify his/her directions and know exactly what is expected of you
• Use effective communication methods to gain respect and achieve outcomes
• Deal with difficult situations, anxiety, conflict and other workplace stresses
• Develop coaching and teaching skills to save time and reduce frustration
• Build your personal action plan for real change and growth
• Manage your manager and adjust your communications style to suit his/her needs
• Sell your ideas assertively and effectively
• Collaboratively create performance measures that help you develop

About the Course

What specific competencies do you require to assist in your professional growth and guarantee success?

Today’s directors are looking for professional administrators who they can rely on to be their right hand person, and who have the ability to be involved in the business and look after their clients.

To do this, administrators not only need to develop strong management skills, but strong financial skills, advanced software and internet proficiency, project management abilities, solid interpersonal/communication skills and the ability to handle difficult situations.

Combining 2 key skill areas; how to build your grounding in finance and financial decision making and how to manage administration teams, these courses are specifically designed for today’s modern professional administrator looking to thrive and succeed in the workplace

Who Should Attend

• Executive/Personal Assistants
• Executive Secretaries
• Administrative Assistants
• Secretaries
• Office Managers
• Research Assistants
• Media Assistants
• Editorial Assistants
• Marketing Assistants
• Legal Secretaries

TESTIMONIALS

"Loved her dynamic presentation"
PA to VP Growth Projects, BHP Billiton

"Sensational! Helped me understand my relationship with my boss better"
Executive Assistant, Connex Melbourne