Office Management Masterclass

Key Learning Outcomes

• De-mystifying IT, cyber language, social media and web based training
• Structuring and presenting proposals to management
• Guidance with human resource management - that extra responsibility
• Developing and managing a budget
• Mastering projects, task management and delivery
• Managing up - establishing trust, perception and holding your manager accountable
• Decision-making, problem solving, implementation and communication to achieve business goals
• Becoming a champion of change
• Leadership excellence - emotional and social intelligence

About the Course

Today's administrative professionals are acting more like managers, managing everything from the processes by which their own tasks are performed to complex projects that previously would have been tackled by executives.

This Masterclass will assist you to identify methods to build your skills and improve your overall performance in the workplace.

Learn effective communication techniques to handle challenging situations as well as determine appropriate management styles that work for you.

It is not uncommon to feel lost and unsupported in the office management role, everyone having high expectations of you and yet offering very little help and guidance. Learn how to overcome that.

Who Should Attend

This course is relevant for senior executive/personal assistants or office manager wanting to enhance their skills and benefit from formal, structured training with real world applications.

It's a useful refresher for those in existing office management positions.

Testimonials

"Great personality, made course relevant to participant"
Office Manager, Australian Academy of the Humanities

"Very approachable presenter, informative, very professional"
Personal Assistant, Dept of Main Roads

"Encouraging, supportive, understanding, experienced"
Office Administrator, Marcon Communication

"Extremely personable, excellent language skills "
Office Manager, Vopak Terminals Australia